Geneva Systems
is dedicated to providing excellent and responsive support. We offer a range of
support options for all of our products so that you can select the plan that
best suits your company's needs. As a top reseller for the major automated data
collection hardware manufacturers (including Intermec, Symbol and Datamax), we
recommend and provide extended service contracts for all the ADC devices offered
with our system. Geneva Systems' support department provides professional
technical support with representatives who are thoroughly familiar with GBMS
software, hardware and interfaces.
For all of its
support packages, Geneva Systems offers real-time, interactive system support
powered by WebEx (http://www.webex.com/).
WebEx allows our support staff and customers to arrange meetings and share
software applications using a standard web browser. Customers can take
advantage of this same technology for remote training sessions; having everyone
in the same room is not a requirement. With our online support and training
center, you can even invite people to join a session with just a moment's
notice. System requirements are straightforward - the Windows® client requires:
Intel Pentium Processor, 166Mhz with Windows® 95/98 or NT; Internet Explorer 4.x
or Netscape Communicator 4.x; 56kbps Internet connection or better; JavaScript
and Cookies enabled.
Online Help and Tutorials
Incorporated
into the GBMS application are individualized training videos that visually
illustrate specific processes, such as creating and approving orders, entering
items, performing inventory inquiries, processing transactions via a hand-held
device, and more. These demonstrations are complete with voice-over narrations
and walk users step-by-step through a wide range of tasks. The training tools
complement the interactive
GBMS Book Online
as well as
detailed reference information provided in the application's context-sensitive
help.
Help Desk
The GBMS Help
Desk is designed to serve as a complete online reference for system service and
support. This interactive tool puts companies in direct contact with Geneva
Systems support specialists for personalized customer service. The Help Desk
enables companies to:
- Request
enhancements
- Report
incidents
- Manage
problems
- View
known issues and solutions
- Ask
questions about features or functionality
- Request
additional reports or customizable features
Phone Support
In addition to
offering online services, Geneva Systems provides phone support.
1260 N. Hancock
St., Suite 107
Anaheim, CA
92807
(714) 701-1381
Support Packages
Support package
pricing varies according to products being services. Please contact Geneva
Systems for a quotation on one of its many business management solutions.
Click on one of
the following links to see detailed information about a specific support
package:
